Privacy Policy
Last updated: 2025
This Privacy Policy explains how Luminos Tech ("we", "us", "our") collects, uses, and protects information in connection with our website (https://luminos-tech.vercel.app) and our services including diagnostics, repairs, data recovery, managed IT, and on-site support in Central Texas.
Information we collect
- Contact details you provide: name, email, phone, and any information you submit in our contact or service request forms.
- Service information: device type, brand/model, symptoms, photos you upload, and diagnostic notes created by our technicians.
- Transactional records: quotes, invoices, payments (processed by third-party payment processors; we do not store full card numbers on our systems).
- Technical data: limited logs such as IP address, browser, and general usage to keep the site secure and reliable. If privacy-friendly analytics are enabled, they are used in aggregate form only.
How we use information
- To respond to inquiries and provide diagnostics, quotes, and services.
- To communicate about appointments, approvals, status updates, and billing.
- To improve our services, quality assurance, and staff training.
- To comply with legal obligations (tax, accounting, warranty records).
- With your consent, to send updates or helpful information. You can opt out any time.
Sharing and disclosures
We do not sell or rent your personal information. We may share limited information with trusted service providers to operate our business (for example: ticketing/helpdesk, email, cloud hosting, payment processing, and—if enabled—privacy-friendly analytics). These providers are bound by agreements to protect your information and use it only for our instructions. We may also disclose information if required by law or to protect our rights, safety, or the rights of others.
Data from devices under service
If you bring in a device, we only access data necessary to perform the requested service. We do not copy your personal content unless needed for data recovery/transfer with your authorization. After service, any temporary copies created for testing or transfer are securely deleted.
Retention
We retain customer and service records for as long as needed to provide service, maintain warranty support, and meet legal obligations. You can request deletion of non-essential records, subject to legal and accounting requirements.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, but we continuously work to protect your data.
Your choices and rights
- Access, correct, or delete certain information we hold about you.
- Opt out of non-essential messages at any time.
- Texas residents: We strive to honor applicable rights under state privacy laws, including access, deletion, and opt-out of targeted advertising (we do not perform targeted advertising).
To make a request, contact us using the details below. We may need to verify your identity to protect your information.
Cookies and tracking
Our site uses essential cookies for basic functionality and security. If analytics are enabled, they are privacy-friendly and aggregated. Embedded third-party content (for example, Google Maps on the contact page) may set their own cookies in accordance with their policies.
Children
Our site and services are intended for general audiences. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be posted on this page.
Contact us
Luminos Tech
2400 Nueces Street, Suite 200, Austin, TX 78705
Phone: (555) 123-4567
Email: info@luminostech.com