Troubleshooting Guide
Having issues? Here are some common problems and solutions. If these don't help, bring it to us and let's have a look!
Common Issues & Solutions
My computer won't turn on - what should I do?
First, check if it's plugged in and the power outlet works. Try a different power cable if available. If still no response, bring it in for diagnosis - it could be a power supply, motherboard, or other hardware issue.
How do I know if my hard drive is failing?
Warning signs include: slow performance, frequent crashes, strange noises (clicking, grinding), files becoming corrupted, or the computer not recognizing the drive. Stop using it immediately and bring it in for data recovery.
My laptop screen is cracked - can it be fixed?
Yes, we can replace cracked laptop screens. The cost varies by model, but we'll give you a clear quote before starting. We stock many common screen models for quick turnaround.
How long does data recovery take?
Simple recoveries (good drives) can take 1-2 days. Complex recoveries (failing drives) may take 3-7 days. Clean-room recoveries can take 1-2 weeks. We'll give you a timeline during assessment.
Can you recover data from a water-damaged device?
It depends on the extent of damage and how quickly you stopped using it. Water damage can cause corrosion that makes recovery difficult. Bring it in immediately for assessment - don't try to power it on.
My printer won't connect to WiFi - can you help?
Yes, we can troubleshoot network connectivity issues, update firmware, and configure network settings. We also repair hardware issues that might prevent wireless connections.
How do I know if I need a new battery or just a tune-up?
If your laptop dies quickly even when fully charged, it's likely a battery issue. If it's just slow, a tune-up might help. We can test your battery health and recommend the best solution.
Can you help me upgrade my old computer?
Yes! We'll assess what can be upgraded (RAM, storage, graphics) and what might need replacement. Sometimes a few upgrades can extend your computer's useful life significantly.
My phone won't charge - is it the cable or the phone?
We can test both to determine the issue. It could be a damaged charging port, faulty cable, or battery problem. We'll diagnose and give you repair options.
How do I protect my data from future problems?
We recommend regular backups, using cloud storage, and installing reliable antivirus software. We can set up automated backup systems and security measures for you.
Still Having Issues?
Our certified technicians can diagnose and fix most problems quickly. We offer same-day diagnostics when possible.